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Frequently asked questions
What is the return policy?
Due to the personalized nature of our service, all sales are final. Each letter is custom written and prepared specifically for you, so we are unable to offer returns or refunds once an order has been processed. If you experience any issues with your order, please reach out to us using the email on your order confirmation and we'll be happy to assist you.
How is my letter delivered?
All letters are printed, sealed, and mailed through the United State Postal Service (USPS). We ensure each letter is presented in a clean, professional format to reflect the importance of your message.
How often are letters mailed?
Letters are processed and mailed every week on Monday. Delivery times may vary depending on USPS shipping times.
Is my information kept private?
Yes, your privacy is extremely important to us. All information you provide is kept strictly confidential and is only used to complete your order. We DO NOT share or sell customer information to any third party.
Do you work for the U.S. Government?
No, we are an independent service and are not affiliated with or employed by any government agency. We simply help individuals communicate their concerns in a professional and effective way.